Recently Published Articles

  • [Feature] Spoofing protection mechanism for tickets from email source (#15912)
  • [Improvement] Attribute the system message about closing a chat to the initiator in Minimal chat window theme (#20864)
  • [Improvement] Hide mass actions on search field focus in tickets grid (#20743)
  • [Improvement] Let the chat history be visible after it ended (#20717)
  • [Improvement] Design all chat messages (WA, ChatBot, FB) as native chat with agent (#20695)
  • [Improvement] Replace misleading "No tag found" error with quota-specific message (#20606)
  • [Improvement] Improve description of "fetch all existing emails into LiveAgent" (#20585)
  • [Improvement] Do not slow down migration tasks when no one is logged in (#20129)
  • [Fix] Something went wrong error when loading an answer box for WhatsApp channel (#20923)
  • [Fix] Saving of "Edit chat button" form fails if choosing of departments is allowed (#20906)
  • [Fix] Call/chat services are disabled after clean install (#20898)
  • [Fix] Set correct size for avatar in ranking (#20896)
  • [Fix] Error: Failed to create AgentMessage. (messageId=...). Size must be greater than 0 in Qu_La_MessageContent_Domain_Model_Attachment.php (#20895)
  • [Fix] Invalid language version when updating language with Crowdin (#20892)
  • [Fix] Error: Inconsistent field definition data. Field code can not be empty in MysqlAllFieldDefinitionProjection->getFieldDefinition() (#20891)
  • [Fix] Error: Unsupported event data type: TrackedEvent in HttpApiEventTracker->serializeEventData() (#20890)
  • [Fix] Failed to download or view attachment in instant messages after merge (#20887)
  • [Fix] Sending new outgoing email sets requester as visitor instead of the correct contact (#20879)
  • [Fix] Call from existing ticket to new phone number leads to stuck call (#20875)
  • [Fix] HTML Signature is Center-Aligned After Upgrading to 5.56 (#20873)
  • [Fix] AI assistant improve action provides answer instead of improved text (#20865)
  • [Fix] Header of Answer assistant is missing top & bottom padding (#20861)
  • [Fix] Unable to get merged messages via api/v3/tickets/ticketid/messages (#20850)
  • [Fix] loadOrCreateDepartment(): Return value must be of type Qu\La\Department\Application\Model\Department (#20845)
  • [Fix] Answer::__construct(): Argument #3 ($text) must be of type Qu\La\EmailChannel\Domain\Model\Message\Content, null given (#20844)
  • [Fix] Freshdesk migration broken (#20838)
  • [Fix] Error after trying to edit slack templates (#20819)
  • [Fix] Fatal error: GeneratorRequestParser::getNullableParam(): Return value must be of type ?string, array returned in Qu_La_Legacy_ContactWidget_GeneratorRequestParser.php (#20814)
  • [Fix] Chat is not rerouted from the last agent in the previous chat after logout (#20783)
  • [Fix] Error: Typed property Qu\\La\\EmailSender\\Application\\Model\\Email::$subject must not be accessed before initialization in EmailSender (#20775)
  • [Fix] Error: Invalid driver type: F in MysqlContentInfoRepository (#20753)
  • [Fix] Contacts created from email piping have incorrect IP address set (#20746)
  • [Fix] Error: Incorrect date. Value: undefined in SearchAfterBuilder->processDateTimeInFormat() (#20737)
  • [Fix] Show more ticket mesage group element overlays attachment's buttons (#20634)
  • [Fix] Cannot change ticket owner in tickets where the ticket owner is agent (#20565)
  • [Fix] Requester of chat transferred from chatbot to human agent always has German IP address (#20543)
  • [Fix] Unstable shortcut for Shortcuts help dialog (#20458)
  • [Fix] Custom timezone not set to ES date field (#20443)
  • [Fix] Invitation chat window, when picking up as a different agent - design issue (#20039)
  • [Fix] Incoming built in mail account design issues (#20023)
  • [Fix] Images from internal articles are not displayed in incognito (#19615)
  • [Fix] Deprecated API UnloadHandler used in pushstream_bundle.js (#17893)
  • [Other] Refactorings and other fixes (#20893)(#20863)(#20862)(#20714)(#20667)(#19519)(#20878)(#20810)(#20853)(#20807)
  • [Patch] Set correct size for avatar in ranking (#20896)
  • [Patch] Call from existing ticket to new phone number leads to stuck call (#20875)
  • [Patch] Error: Unsupported event data type: TrackedEvent in HttpApiEventTracker->serializeEventData() (#20890)
  • [Patch] Unable to get merged messages via api/v3/tickets/ticketid/messages (#20850)
  • [Patch] Saving of "Edit chat button" form fails if choosing of departments is allowed (#20906)
  • [Patch] Error: Inconsistent field definition data. Field code can not be empty in MysqlAllFieldDefinitionProjection->getFieldDefinition() (#20891)
  • [Other] Refactorings and other fixes (#20878)(PR18534)
  • [Patch] AI assistant improve action provides answer instead of improved text (#20865)
  • [Patch] Do not slow down migration tasks when no one is logged in (#20129)
  • [Patch] HTML Signature is Center-Aligned After Upgrading to 5.56 (#20873)
  • [Patch] System message about disconnected chat is not displayed automatically in a renewed chat (#20833)
  • [Patch] Let the chat history be visible after it ended (#20717)
  • [Patch] Attribute the system message about closing a chat to the initiator in Minimal chat window theme (#20864)
  • [Patch] Invitation chat window, when picking up as a different agent - design issue (#20039)
  • [Patch] Header of Answer assistant is missing top & bottom padding (#20861)
  • [Patch] AI assistant improve action provides answer instead of improved text (#20865)
  • [Patch] Let the chat history be visible after it ended (#20717)
  • [Patch] Attribute the system message about closing a chat to the initiator in Minimal chat window theme (#20864)
  • [Patch] Invitation chat window, when picking up as a different agent - design issue (#20039)
  • [Patch] Do not slow down migration tasks when no one is logged in (#20129)
  • [Patch] HTML signature is center-aligned after upgrading to 5.56 (#20873)
  • [Patch] Freshdesk plugin: authenticate only using API key (#20838)
  • [Other] Refactorings and other fixes (#20862)