VIER Copilot

About

VIER Copilot is a software that uses artificial intelligence to make customer dialog more efficient and raise it to a new level of quality. VIER Copilot transcribes, analyzes and documents incoming calls and emails in your contact center. Relevant information is recognized immediately and VIER Copilot can provide recommendations for action based on this so that service employees can start processing the request immediately. VIER Copilot also performs plausibility checks.

This product is intended for

• International Customer Service Manager
• National Customer Service Manager
• Customer Experience Manager
• Head of Customer Experience
• Client Services Manager
• Call Center Manager
• Contact Center Manager
• Call Center Specialist
• Manager Customer Contact Center
• Head of Contact Center